General Reviews > Matchmaker

Genre Reviewers Male / Female Recommend Yes / No Number of Reviews Quality of Singles Accuracy of Profiles Features, Service, Ease-of-Use Overall Experience Total Average Rating
General 1 / 0 0 / 1 1 1.00 1.00 1.00 1.00 1.00

Date Submitted: August 30, 2007
Site Name: Matchmaker
Quality of Singles: 1 out of 10
Accuracy of Profiles: 1 out of 10
Features, Service, Ease-of-Use: 1 out of 10
Overall Experience: 1 out of 10
Recommend: No
Review: Poor/non-existent customer service
I became a free member simply to be able to see what kind of response I might see and whether I might actually find someone who would appeal to me. I had been a paid member of Chemistry.com and being displeased with it, dropped my subscription. With the free browsing offer with Matchmaker, I figured there was nothing to lose--if I either saw a profile for a lady who seemed a true "match" for me, or better yet, received a wink or letter from a lady after she read my profile (within the limits it set, I tried to be as detailed and honest as possible about my own virtues and flaws and what I hoped to find in a lady), I could then subscribe and contact the lady. From day one, I received messages from Matchmaker stating my profile was being used inappropriately and would be removed. My work is heavily oriented toward the paralegal, so I have a strong appreciation of what is legal as well as what is border-line and my response was to request clarification of what it considered to be "inappropriate use" as I was certain I had not violated its protocols. The response I got was a repeat of the same warning and an echo of my request for clarification. Since I was also having problems inputting the text for the various "essays" I was requested to post, I figured the problem was a glitch at Matchmaker, though I continued to ask for a clarification of where the "inappropriate use" had occurred. That the problem was indeed a software glitch seemed to be confirmed when, after I was able to complete my profile to my satisfaction, the messages warning that my profile was being "used inappropriately" and would be deleted stopped. I did not receive any such messages for nearly a month, then on receiving yet another, as I had done previously, I went to my account to confirm if it was still active and was instead taken to a "404" page stating that it had been deleted. Both the message I had received by e-mail and the "404" page contained a link by which I could presumably correct this problem. Proceeding to use the contact form, I was asked to stipulate the reason for my contact and the only option I felt was reasonably close was "my profile", which I chose. I again stated that I was NOT using the site inappropriately and requested a response that stated explicitly what Matchmaker regarded as inappropriate use, but this time I also stated that if the response I received was again nothing more than a statement that I was using the site inappropriately, I would be contacting sites with reviews of Matchmaker to advise any would-be members of the lack of customer service. By the fact that you are reading this, you already know the response I received. I will again admit that I was not a paid member and might not have had the problems I did had I been a paid member. However, given my experiences with other dating services, I was not about to subscribe just to test how good the customer service might be and nothing about my experiences with Matchmaker gives me any reason to think its customer service for paid subscribers would indeed be better. By the way, I would have preferred to have left at "no answer" the questions regarding "quality of singles pool" and "accuracy of singles profiles" because I found no one on the site that interested me enough to contact, thus had no basis for making an accurate assessment of the same. However, Daterater would not allow me to do so.
Comments [ 1 ]
Submitted by: anquestory
56 year-old   ::   Male Reviewer   ::   Mechanicsville, Virginia